MOCS Support

{"xsrfToken":"faf7e6c2beaba1b8d13f81ec9f6af1219ce6f581_lout","branding":{"id":"8","key":"mh","name":"MOCS Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c3061","headerLinkHoverBGColor":"#0c3061","headerBadgeColor":"#0c3061"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to MOCS Support! Find answers here.","sharedPortalName":"MOCS Service Desk","userInitialAnnouncementMessageWiki":"<p>Can’t find the answers you’re looking for? Submit a ticket to the MOCS Service Desk, below.&nbsp;&nbsp;Please note current response time shown below.<br> MONITOR, RESPOND AND SAVE ALL YOUR INQUIRIES IN ONE PLACE!&nbsp; Login to or create a MOCS Service Desk Portal account today!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to MOCS Support! Find answers here.","sharedPortalName":"MOCS Service Desk","announcementMessage":"Can’t find the answers you’re looking for? Submit a ticket to the MOCS Service Desk, below.  Please note current response time shown below.\nMONITOR, RESPOND AND SAVE ALL YOUR INQUIRIES IN ONE PLACE!  Login to or create a MOCS Service Desk Portal account today!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmZjM2NlOS04M2M0LTQ4MTktYTY3MC0wNDIxN2Q4ZTY2OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDM0Mjc5NDIsIm5iZiI6MTc0MzQyNzM0Mn0.A_n8hN3Rob8cIFDvtRG7f8FZFKGvHhIP9LQDpk0ELz4&client=5ffc3ce9-83c4-4819-a670-04217d8e668b&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"8","key":"mh","projectId":10007,"serviceDeskId":8,"name":"MOCS Support","description":"<p>Quickly find answers you need here:</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"2396","name":"Agency User Provisioning","descriptionHtml":"","callToAction":"Agency User Provisioning","introHtml":"<p>Agency provisioning requests only.</p>","icon":10499,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[2165],"key":""},{"id":"2395","name":"Contract Action Inquiry","descriptionHtml":"","callToAction":"Contract Action Inquiry","introHtml":"<p>Raise a ticket related to contracts.</p>","icon":10536,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[29],"key":""},{"id":"157","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"","icon":10562,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[29],"key":""},{"id":"2397","name":"HHS Prequalification","descriptionHtml":"","callToAction":"HHS Prequalification","introHtml":"<p>Question about your HHS prequalification? Submit here.</p>","icon":10560,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[29],"key":""},{"id":"2400","name":"Invoicing and Ordering","descriptionHtml":"","callToAction":"Invoicing and Ordering","introHtml":"<p>For inquiries related to purchase orders or invoices.</p>","icon":10547,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[29],"key":""},{"id":"2401","name":"PASSPort Account Creation & Maintenance","descriptionHtml":"","callToAction":"PASSPort Account Creation & Maintenance","introHtml":"","icon":11691,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11691","groups":[29],"key":""},{"id":"2399","name":"RFx - Closing within 2 business days","descriptionHtml":"","callToAction":"RFx - Closing within 2 business days","introHtml":"<p>Submit here for tickets related to RFxes closing within 2 business days.</p>","icon":10489,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[29],"key":""},{"id":"2398","name":"RFx - General","descriptionHtml":"","callToAction":"RFx - General","introHtml":"<p>RFx-related inquiries.</p>","icon":10531,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[29],"key":""},{"id":"1214","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents. Root-cause analysis.</p>","icon":10531,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"1202","name":"Local Law 63 Plan Addition Submission","descriptionHtml":"","callToAction":"Local Law 63 Plan Addition Submission","introHtml":"","icon":10561,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"2290","name":"Non-profit Organization MOCS Assistance","descriptionHtml":"<p>Please select the reason you're requesting assistance from the MOCS Service Desk</p>","callToAction":"Non-profit Organization MOCS Assistance","introHtml":"<p>Request MOCS SERVICE DESK Assistance for Non-profits</p>","icon":11624,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11624","groups":[],"key":""},{"id":"124","name":"Request Assistance1","descriptionHtml":"","callToAction":"Request Assistance1","introHtml":"","icon":10458,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"125","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>From Email</p>","icon":10458,"iconUrl":"https://mocssupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"Common Requests"},{"id":2165,"name":"NYC Gov’t Agencies ONLY"}],"orderMapping":{"2165":[2396],"29":[2397,2398,2399,2400,2401,2395,157]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d813d36-6fe0-3270-b490-73ad9f7932a5","appLinkName":"","appLinkUrl":"","spaceKey":"SDKB","spaceName":"Service Desk Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MH","serviceDeskId":8,"kbLinkDomainURLs":["https://mocssupport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MH","userLanguageHeader":"Need Help or have a Question?","userLanguageMessageWiki":"<p>Click the links below for our Self-Service FAQ to get the answers to your questions ASAP!</p>\n<p><a href=\"https://www.nyc.gov/site/mocs/passport/passport-faqs.page\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">PASSPort FAQ</a></p>\n<p><a href=\"http://www.nyc.gov/nonprofits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NYC Nonprofits</a></p>","defaultLanguageHeader":"Need Help or have a Question?","defaultLanguageMessage":"Click the links below for our Self-Service FAQ to get the answers to your questions ASAP!\n\n[PASSPort FAQ|https://www.nyc.gov/site/mocs/passport/passport-faqs.page]\n\n[NYC Nonprofits|http://www.nyc.gov/nonprofits]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmZjM2NlOS04M2M0LTQ4MTktYTY3MC0wNDIxN2Q4ZTY2OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0Mjg1NDIsIm5iZiI6MTc0MzQyNzM0Mn0.CwQlm2ykeOWdvCUeqFZgrsOCM4uTdW4fjIQYveUntbA","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"5ffc3ce9-83c4-4819-a670-04217d8e668b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8c562eff-ebc9-43b9-b62b-fc31f10d66b0","name":"Contract","description":"Articles related to contract assistance.","categoryUrl":"https://mocssupport.atlassian.net/servicedesk/customer/portal/8/topic/8c562eff-ebc9-43b9-b62b-fc31f10d66b0","lastUpdated":"1743205589499","createdAt":"1743205551178"},{"id":"754f5e44-5a1c-4699-948b-e6775d05e22b","name":"Login Issues","description":"Articles to help you troubleshoot login issues.","categoryUrl":"https://mocssupport.atlassian.net/servicedesk/customer/portal/8/topic/754f5e44-5a1c-4699-948b-e6775d05e22b","lastUpdated":"1743205705625","createdAt":"1743205569384"},{"id":"38296a00-17db-4e90-a094-eb1a5cdcb4a1","name":"Account Creation & Maintenance","description":"Answers to common vendor account creation and maintenance questions.","categoryUrl":"https://mocssupport.atlassian.net/servicedesk/customer/portal/8/topic/38296a00-17db-4e90-a094-eb1a5cdcb4a1","lastUpdated":"1743206259291","createdAt":"1743205626143"},{"id":"94a969d6-737e-407b-aff8-4b50584f85e1","name":"Prequalification","description":"Articles to help you with prequalification.","categoryUrl":"https://mocssupport.atlassian.net/servicedesk/customer/portal/8/topic/94a969d6-737e-407b-aff8-4b50584f85e1","lastUpdated":"1743205740357","createdAt":"1743205729001"}]}},"sharedPortal":{"name":"MOCS Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mocssupport.atlassian.net/wiki","kbLinkDomainURLs":["https://mocssupport.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mocssupport","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"faf7e6c2beaba1b8d13f81ec9f6af1219ce6f581_lout","baseUrl":"https://mocssupport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mocssupport.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5ffc3ce9-83c4-4819-a670-04217d8e668b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"09b21808482140feb3746ab63c75f5b8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}